Our policy lasts for 14 days after a customer has received their order. If 14 days have gone by since your order was fulfilled, unfortunately we can’t offer you a refund or exchange. y
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or is unable to be resold for reasons not due to our error
- Any item that is returned more than 30 days after delivery
FREE UK Returns
Returns within the UK are free.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 5 business days.
Late or missing refunds
If you haven’t received a refund yet, please follow the steps below:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org to request an exchange and we will issue you with a returns form and provide you with our returns address.
To return your product, you should email email@example.com to request an exchange and we will issue you with a returns form and provide you with our returns address.